Beni Ouarain Outlet Store
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Brenda
Prachtige kleden voor een eerlijke prijs en super snel geleverd 👍🏼
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Bas
I ordered a rug, but there was no communication on the delivery + no response to any reach out via email / phone / chat. Only after filing a complaint I got a response stating they will deliver the rug as requested. Which they did. The rug is good quality and as described. It's a pity the customer experience was so poor. If they had done a better job I surely had given them a higher rating.
Antwort von Beni Ouarain Outlet StoreDear Bas,
Thank you for reaching out to us, and I apologize for any confusion or inconvenience you may have experienced.
I understand your concerns regarding the rug order, and I want to clarify the situation. As per our records, the agreed-upon delivery date for your rug is scheduled for the 28th of January. We value your satisfaction, and in consideration of your holiday plans, we mutually decided to delay the delivery until that date.
I want to assure you that your order is in progress, and we are committed to fulfilling our agreement.
Additionally, I would like to address your concerns about our responsiveness. We apologize for any inconvenience you may have faced with our communication channels. We take your feedback seriously and will review our processes to ensure a more seamless experience for our customers.
For your reference, you can track the satisfaction of our clients through our WebwinkelKeur profile. We appreciate your trust in us, and we are dedicated to providing the best possible service.
Thank you for your understanding, and we look forward to delivering your rug as agreed.
Best regards,
Dina
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Wie bewerten Sie Beni Ouarain Outlet Store?
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Jessica Earnshaw
Great service, fast shipping, questions answered quickly and product is high quality - very happy with purchase
Customs charge as sent to UKAntwort von Beni Ouarain Outlet StoreThank you for your positive feedback! We're delighted that you're pleased with our service, fast shipping, and high-quality product. Regarding the customs charge to the UK, we strive to be transparent about potential fees. If you have any questions, feel free to reach out. We appreciate your support!
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Susanne
Heel fijne winkel. Het bestellen ging heel makkelijk, goede communicatie over de levering én heel blij met het kleed.
Antwort von Beni Ouarain Outlet StoreDank voor je positieve feedback! Blij dat het bestellen makkelijk ging, de communicatie over de levering goed was, en je blij bent met het kleed. Voor vragen staan we altijd klaar!
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Judith Winter
Good pricing, super quality und really fast delivery!
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GR.
Good service. Good product. Top!
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Mandy
This was already my second order. The carpets are simply wonderful.
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Pauline K
Zeer zeer snelle levering en prachtige kwaliteit van het kleed! Heel blij mee!
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Ml Blaauw
Geweldige service!
Antwort von Beni Ouarain Outlet StoreKleed gerepareerd naar wens en inmiddels geleverd. Dank voor je geduld.
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Sari Nieminen
Great value, fast shipping.
Antwort von Beni Ouarain Outlet StoreThank you
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Simona
Very fast delivery, product is beautiful
Antwort von Beni Ouarain Outlet StoreThank you
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Nicolet Pons
The delibereren was Sybren!
Antwort von Beni Ouarain Outlet StoreThank you
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Hans
Good pricing, good product, fast answers to questions and delivery within two days as promised!
Antwort von Beni Ouarain Outlet StoreThank you
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Taina
Fast delivery, nice product
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Marian Martínez Marín
Great quick service
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Janine Petersen
Super Service and very beautyful Carpet.
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Christina El Fezazi
Schnelle Lieferung, genau wie auf dem Foto
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Bernadet
Snelle bezorging, kleed is nog mooier dan op foto.
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Herbert Summer
Fast shipping, beautiful carpet
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Gavin Henry
The rug looks better in real life than in the pictures