Beni Ouarain Outlet Store

We regret to hear that you are not satisfied with your custom-made rug. As a company, we take pride in delivering high-quality, handcrafted products that reflect the agreed-upon designs.

We would like to clarify that your rug was produced according to the approved design, which we communicated with you multiple times before production. Additionally, there was no request for tassels on both sides, and we followed the specifications as agreed. Our team has worked diligently to ensure that your rug met the highest standards of craftsmanship.

Regarding the return request, as stated in our terms and conditions, customized items are non-returnable. This policy was clearly communicated before your purchase to ensure full transparency. While we have already offered a solution in good faith, we understand that it was not to your satisfaction.

We strive to provide excellent service and products, and we regret that this experience did not meet your expectations. However, we stand by the quality and accuracy of our work. Should you have any further questions, we remain available to assist you.

Dear Bas,

Thank you for reaching out to us, and I apologize for any confusion or inconvenience you may have experienced.
I understand your concerns regarding the rug order, and I want to clarify the situation. As per our records, the agreed-upon delivery date for your rug is scheduled for the 28th of January. We value your satisfaction, and in consideration of your holiday plans, we mutually decided to delay the delivery until that date.
I want to assure you that your order is in progress, and we are committed to fulfilling our agreement.
Additionally, I would like to address your concerns about our responsiveness. We apologize for any inconvenience you may have faced with our communication channels. We take your feedback seriously and will review our processes to ensure a more seamless experience for our customers.
For your reference, you can track the satisfaction of our clients through our WebwinkelKeur profile. We appreciate your trust in us, and we are dedicated to providing the best possible service.
Thank you for your understanding, and we look forward to delivering your rug as agreed.

Best regards,
Dina

Thank you for your positive feedback! We're delighted that you're pleased with our service, fast shipping, and high-quality product. Regarding the customs charge to the UK, we strive to be transparent about potential fees. If you have any questions, feel free to reach out. We appreciate your support!

Dank voor je positieve feedback! Blij dat het bestellen makkelijk ging, de communicatie over de levering goed was, en je blij bent met het kleed. Voor vragen staan we altijd klaar!

Kleed gerepareerd naar wens en inmiddels geleverd. Dank voor je geduld.

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