Silla Acapulco
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Vera B.
Zuverlässig und Produkte wie im Web dargestellt!
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Lissy
Toller Service
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Wie bewerten Sie Silla Acapulco?
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Liselotte Klinger
Gute Sendung
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Siglinde Wolf-Göbel
Alles super 👍 !
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Silke
I ordered an Acapulco chair made of leather, the leather is stained and frayed, the lacquer very uneven and spotty. When I asked for the chair to be exchanged for one without defects under warranty, I was only offered the option of returning the chair and paying the shipping costs. This does not even comply with the legal requirements. I received no reply to further inquiries. I would not order from Silla again.
Antwort von Silla AcapulcoDear Silke,
We are very sorry to hear you are not satisfied with your purchase. We received your photos and concluded that the chair is in good shape. The paint is texturised for more durability and offers a chair that is more resistant to scratches. The leather cords are mode from a natural product which can sometimes show some irregularities. These irregularities are actually valued by most of our customers since it shows the chairs are handmade of natural materials and not some mass produced product. We always check all our chairs before shipping and we did not see any defects.
That being said, we understand that some clients simply have different expectations. Therefore you can always return the chair to us. As clearly mentioned in our return policy online, if the consumer exercises his right of withdrawal, the cost of return shipping will be borne by the consumer. This is completely conform the legal requirement. As you may understand the actual shipping costs for these chairs are higher than the price we ask our clients. We therefore cannot offer free return shipping.
Also we have always replied to your emails and requests. You were clear that you wanted to return the chair free of charge, which is something we cannot offer. There is nothing else we can do to help.
Furthermore you already purchased the chair with a 25% discount, so we also cannot offer an additional discount to compensate for your efforts to return the chair.
If you eventually change your mind and you decide to return the chair we will gladly refund your order.
Our advise is though to keep the chair, since you have purchased a beautiful product for a very reasonable price. So far we have never received any complaints about this product.
Kind regards,
Joris (Founder Silla Acapulco) -
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Martin Scheichl
Alles wie beschrieben
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Gudrun Meyer
Super Stuhl. Geniale Farbe. Flotte Lieferung
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Ulrich Julius Jassniger
Supernett und freundlich, nur die Liefertermine sind etwas vage.
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Ute Renköwitz
Es war nicht mein erster Kauf bei Silla Acapulco. Schnelle Lieferung, Stuhl gut verpackt ohne zusätzliches Plastik. Und natürlich wunderschöner stabiler Stuhl.
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Catherine Caduff
Alles perfekt! Schnelle Lieferung, sorgfältig verpackt, tolle Stühle!
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Reimund Ulrich
wie immer top!
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Stefan Mayer
sehr schön!
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Annemarie Känel
Alles hat top geklappt, von der Bestellung bis zur Lieferung. Schnelle Lieferung. DANKE.
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Karla Schulze Henne
schnelle Lieferung, Paket wurde bis zur Wohnungstür gebracht
Antwort von Silla AcapulcoVielen Dank für Ihre Bewertung!
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Ulrike Kunkel
Schnelle Lieferung, gerne wieder!
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Susanne Kiewitz
Die Ware ist ausgezeichnet.
Allerdings sind die Versandkosten, wenn man nur 2 PVC Kordeln bestellt, viel zu hoch. Es wird nicht unterschieden, ob man einen ganzen Stuhl, oder nur Ersatzmaterial bestellt. Das ist nicht gerechtfertigt. -
Ralf Henze
Fairer Preis und gute Lösung, damit die Füße auf hartem Untergrund (Fliesen) nicht zerkratzen und rosten!
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Birgit Larisch
Unkomplizierte Bestellung und schnelle Lieferung! Einziger Shop mit den passenden Ersatzteilen für unseren Acapulco-Stuhl!
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Ulrike Günter
Alles chic!!!!